At Vega Global Logistic, customer satisfaction is our top priority. If you’ve experienced any issue with our services, we encourage you to share your concern with us. Your feedback helps us improve and ensures we provide better service every time.

When Should You File a Complaint?

You may file a complaint for issues related to:

• Delayed delivery

• Damaged or missing shipments

• Incorrect or failed delivery

• Tracking or status update problems

• Billing or payment concerns

• Service quality issues

How to File a Complaint

Filing a complaint is quick and simple:

1. Complete the Complaint Form below with accurate details

2. Enter your tracking number (if applicable)

3. Describe the issue clearly

4. Attach photos or documents (if required)

5. Submit the form

Once submitted, our support team will review your complaint promptly.

What Happens Next?

• Your complaint will be registered and assigned a reference number

• Our support team will investigate the issue

• You may be contacted for additional information

• A resolution or update will be provided within 24–48 business hours

Important Information

• Complaints related to damage or loss should be reported within 7–14 days of delivery

• Ensure all information provided is accurate to avoid delays

• Filing a complaint is completely free of charge

Our Commitment

At Vega Global Logistic, every complaint is handled with fairness, transparency, and care. We value your trust and are committed to resolving concerns efficiently and professionally.