Help & Support
Solving Delivery Issues, Faster
At Vega Global Logistic, we are committed to providing prompt and reliable assistance whenever you need it. Whether you have questions about your shipment, need help with tracking, or require service support, our dedicated team is here to help.
How can I contact Vega Global Logistic support?
You can reach our support team via: * Phone * Email * WhatsApp * Website contact form Our team is available to assist you with bookings, tracking, pricing, and delivery-related queries.
What should I do if I have an issue with my shipment?
If you experience any issue such as delay, damage, or tracking problems, please contact our support team with your tracking number for quick assistance.
How do I track my shipment?
Enter your tracking number on the *Track Shipment* page of our website to view real-time updates on your delivery status.
My tracking status is not updating. What should I do?
Tracking updates may take some time between transit points. If there is no update for more than 24 hours, please contact our support team for help.
What should I do if my shipment is delayed?
Delays may occur due to weather, traffic, customs clearance, or operational issues. Please check tracking updates or contact support for the latest information.
What if my shipment shows “Delivered” but I haven’t received it?
Please check with neighbors, security, or reception. If still not found, contact our support team immediately so we can investigate.
How can I request a courier rate or quote?
You can request a quote by filling out the *Courier Rate Inquiry Form* on our website or by contacting customer support directly.
How do I cancel or modify my booking?
Cancellations or modifications can be requested before shipment pickup. Once a shipment is picked up or dispatched, changes may not be possible.
What items are not allowed to be shipped?
We do not ship prohibited items such as hazardous materials, illegal goods, explosives, or restricted substances. Contact support for a full list.
How do I file a complaint or claim?
To file a complaint or claim, contact our support team with: * Tracking number * Description of the issue * Supporting documents or photos (if applicable)
How long does it take to resolve support requests?
Most inquiries are resolved within *24–48 hours*, depending on the nature of the request.
Do you offer support for international shipments?
Support availability may vary on weekends and holidays. Please contact us for current support hours.
How can businesses get dedicated support?
Business and corporate clients can request dedicated account support by contacting our sales or support team.
Where can I find your policies and terms?
You can view our Terms & Conditions, Privacy Policy, Refund Policy, and Cancellation Policy on our website.