READ FAQs
Your Questions, Answered.
What services does your company provide?
We offer a full range of courier and logistics services, including: Domestic Courier & Cargo, International Courier Services, Express Delivery, Medicine Courier, Extra Baggage Delivery, Track Shipment Solutions, Last-Mile Delivery, Freight & Bulk Cargo Transport, Door-to-Door Pickup & Delivery
How do I book a shipment?
You can book a shipment through: Our website’s booking form Customer support hotline, WhatsApp/Email booking, Visiting our nearest service center
How can I track my shipment?
Simply enter your tracking number in the Track Shipment section on our website to view real-time updates including pickup, transit, and delivery status.
When will my shipment be delivered?
Delivery times depend on the service selected: Express Delivery, Domestic Courier: 1–3 business days, International Courier: 3–7 business days (may vary by destination), Cargo: Based on weight, distance, and mode of transport
What items are not allowed to be shipped?
Restricted or prohibited items include: Hazardous materials, Explosives, Perishable food (specific cases vary), Illegal goods, Flammable or toxic chemicals, Contact support for a detailed prohibited items list.
Can I ship heavy cargo within the country?
Yes, we handle parcels, cartons, bulk items, and heavy cargo with secure loading and transport.
Do you provide door-to-door delivery for domestic shipments?
Yes, all domestic courier and cargo services include full door-to-door pickup and delivery.
Do you deliver internationally?
Yes, we ship to major international destinations through our global logistics partners.
Who handles customs clearance?
Our customs team manages all required paperwork and clearance procedures to ensure smooth international delivery.
What documents are needed for international shipping?
Typically: Valid ID Invoice or shipment value declaration Additional documents may be required for business or commercial cargo.
How fast is your same-day delivery service?
We pick up and deliver your parcel within the same day, often within hours depending on distance and route.
Is express delivery available in all locations?
Express services are available in select cities and major service zones. Contact support to confirm coverage.
Do you deliver prescription medicines?
Yes, we deliver prescription medicines, healthcare supplies, and lab reports from authorized pharmacies and clinics.
How do you ensure the safety of medical items?
We use: Safe packaging, Temperature-controlled carriers (if required), Verified delivery confirmation
Can I send luggage instead of carrying it on a flight?
Absolutely! Our extra baggage service allows you to ship luggage door-to-door, avoiding high airline excess baggage fees.
What types of luggage do you handle?
Suitcases, boxes, household items, student baggage, sports equipment, and more.
Do you provide door-to-door pickup?
Yes, all our courier services include convenient door-to-door pickup and delivery options.
What if I miss the delivery?
Our team will attempt re-delivery or coordinate a new delivery time based on your availability.
What should I do if my shipment is delayed?
You can check tracking updates or contact customer support for assistance and an updated delivery estimate.