Last Updated: 17/12/2025
This Refund Policy explains the terms under which refunds may be issued for services booked with Vega Global Logistic.
Eligibility for Refunds
Refunds may be considered under the following conditions:
- Service cancellation approved before shipment pickup
- Service unavailability after successful booking
- Duplicate or incorrect payment charged due to a technical error
- Company-initiated cancellation (excluding policy violations)
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Shipment already picked up, dispatched, or in transit
- Same-day or express services once courier is assigned
- Delays caused by weather, traffic, customs, or force majeure events
- Incorrect shipment details provided by the customer
- Partial use of services
International Shipments
- Refunds are not applicable once international documentation or customs processing has begun.
- Customs duties, taxes, and clearance charges are non-refundable.
Damaged or Lost Shipments
- Refunds for lost or damaged shipments are subject to claim approval and policy limits.
- Claims must be reported within [7–14] days of delivery or expected delivery date.
- Proof of value and supporting documentation are required.
Refund Amount
- Approved refunds may be full or partial, depending on the stage of service completion.
- Any administrative, pickup, handling, or processing charges will be deducted.
Refund Processing Time
- Refunds will be processed within 7–14 business days after approval.
- Processing time may vary depending on payment method and bank policies.
Mode of Refund
- Refunds will be issued using the original payment method.
- Cash refunds may be processed through bank transfer where applicable.
Business & Corporate Accounts
Refund terms for business or corporate clients may vary as per contractual agreements.
Company Rights
Vega Global Logistic reserves the right to:
- Review and verify refund requests
- Reject refund claims that do not meet eligibility criteria
- Modify this Refund Policy at any time without prior notice
Contact Information
For refund requests or policy-related inquiries, please contact:
Vega Global Logistic
📧 Email: vegagloballogistic@gmail.com
📞 Phone: +91 9167733933, +919167139933
🌐 Website: vegagloballogistic.com